Frequently Asked Questions

Sizing and Fit

How do I know what size to get?

To ensure you select the appropriate size, you can access our measurements and measuring instructions on our product pages.


What shipping methods do you offer?

We offer standard shipping methods through Australia Post and Fast Horse.

Where do you ship?

We dispatch our products to any location within Australia.

What are your shipping times?

Order cutoff time: 6:00PM (GMT +10:00) Australian Eastern Standard Time (Brisbane)
Order processing time: 1-3 days (Monday-Friday)
Delivery time: 7-12 days (Monday-Friday)

Updating Your Order

Can I cancel my order?

To increase the likelihood of canceling your order before it is dispatched, it's crucial to notify us at your earliest convenience. If we successfully prevent your order from shipping, we will cancel it and issue a full refund. However, if your cancellation request is not received by 6:00 pm on the day the order is placed, canceling the order might not be feasible. In such cases, you will be guided to proceed according to our refund policy.

Can I change my shipping address?

Once an order is in transit, shipping addresses cannot be modified. Please contact us immediately after placing your order if changes are necessary.

Order Issues

My tracking shows delivered, but I never received it. What can I do?

If your tracking shows delivered but you haven't received your package, please reach out to our customer service team at for further assistance.

Can I track my order

A tracking number is generated as soon as your item is shipped to you after the order processing time. You will then be able to use the tracking number on our Track order page anytime to see the progress.

Returns & Refunds

What is your return & exchange policy?

Our return policy spans 30 days from the date of purchase. To initiate a return, please reach out to us within this timeframe.

For more information, click here.

How do I make a return or exchange?

We adhere to a strict 30-day refund policy. Contact us within 30 days of your purchase to request a refund.

Please send us an email to to initiate a return, exchange or refund.

Payment information

What payment methods do you accept?

We accept American Express, Apple Pay, Mastercard, Shop Pay, and Visa for secure payments during checkout.